Delivery, Returns & Refunds Policy

Effective Date: 25 October 2025
Last Updated: 25 October 2025

Welcome to Molvery, operated by STEPARIS LTD. We aim to make your shopping experience smooth, transparent, and worry-free. This Policy explains deliveries, returns, and refunds in compliance with UK consumer law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  1. Delivery Information

1.1 Delivery Options

  • Products purchased on Molvery are delivered via authorised delivery partners.
  • Depending on your location, you can choose:
    • Home delivery – directly to your address
    • Pick-up points – e.g., DPD Pickup, local collection points
    • Parcel lockers – e.g., InPost
    • Partner collection stations – e.g., service stations
  • Available options are displayed at checkout before order confirmation.
  • Note:While our delivery partners handle the physical shipment, Molvery remains fully responsible for ensuring the delivery is completed and resolving any delivery issues.

1.2 Delivery Time

  • Estimated delivery times are displayed at checkout.
  • Most orders arrive within 3–10 business days in the UK, depending on your location and product availability.
  • Delays may occur due to courier issues, holidays, customs, or other unforeseen circumstances. Molvery will coordinate with the delivery partner to resolve delays and keep you informed.

1.3 Shipping Confirmation

  • Once shipped, you’ll receive an email with:
    • Tracking number
    • Estimated delivery date
    • Courier or service provider information

1.4 Delivery Fees

  • Delivery costs, if any, are shown clearly at checkout.
  • Free delivery or promotional rates may be offered during special campaigns.

1.5 Inspecting Your Delivery

  • Inspect your package immediately upon receipt.
  • Any visible damage or missing items must be reported to support@molvery.comwithin 48 hours.
  • Reporting does not affect your statutory rights regarding faulty goods.
  • Molvery manages all returns, refunds, and replacements, even if a third-party partner handled the delivery.

1.6 Risk and Ownership Transfer

  • Risk of loss or damage passes to you when the goods are physically received.
  • Ownership/title transfers upon full payment, unless otherwise agreed.
  1. Returns Policy

2.1 Right to Cancel (14 Days)

  • Under UK law, you can cancel your order within 14 calendar days of receiving it without giving a reason.
  • Applies to distance or online sales of physical goods.

2.2 Starting a Return
To return an order:

  1. Email returns@molvery.comor submit a return request via your Molvery account.
  2. Include your order number, name, and optionally a reason for return.
  3. Molvery will provide instructions and the correct return address.
  • Use a trackable shipping method where possible.
  • All returns are handled by Molvery, even if the delivery was performed by a partner.

2.3 Return Conditions
To qualify for a return:

  • Items must be in original, unused condition
  • Include all original packaging, accessories, and tags
  • Return within 14 days of notifying us of your withdrawal
    Non-returnable items include:
  • Custom-made or personalized items
  • Perishable goods
  • Unsealed hygiene or health products (e.g., cosmetics, medical items)
  • Downloaded digital products

2.4 Return Shipping Costs

  • Change-of-mind returns: buyer pays return shipping.
  • Faulty or incorrect items: Molvery covers all shipping costs and coordinates with the delivery partner to retrieve the product if needed.
  1. Refunds

3.1 Refund Timing

  • Molvery will refund within 14 calendar days of receiving the returned item.
  • Email confirmation will be sent once the refund is processed.

3.2 Refund Method

  • Refunds are made using the original payment method unless otherwise agreed.
  • Processing times may vary by bank.

3.3 Partial Refunds
Partial refunds may occur if:

  • Product was used or damaged after delivery
  • Parts or accessories are missing
  • Return is late

3.4 Non-Refundable Items

  • Gift cards or vouchers
  • Fully delivered digital services (with consent to start before withdrawal period)
  1. Faulty or Wrong Items

4.1 Faulty Products

  • If goods are faulty, damaged, or not as described, you have full statutory rights under Consumer Rights Act 2015.
  • Options include:
    • Repair
    • Replacement
    • Price reduction or full refund if defect is serious

4.2 Wrong Item Delivered

  • Notify Molvery immediately (within 7 days).
  • Molvery arranges free return shipping and delivers the correct item.
  • The delivery partner only acts as a courier; Molvery guarantees resolution.
  1. Need Help?

Contact us for assistance with delivery, returns, or refunds:

STEPARIS LTD
Company Number: 16799038
Registered Office: International House, 36-38 Cornhill, London, United Kingdom, EC3V 3NG
Email: support@molvery.com
Website: https://molvery.com

Summary:

  • 14 days to return your purchase
  • Full refund within 14 days after Molvery receives the returned goods
  • Faulty or incorrect items = free return and refund
  • Molvery handles all delivery, returns, and refunds, even when a partner delivers the product
  • Quick, fair process guaranteed under UK consumer law